This website is designed for Veeva Customers conducting a scheduled audit of Veeva only. If you would like to schedule an audit of Veeva, please reach out to audits@veeva.com and see the following page: Audit Overview
For those conducting an audit of Veeva, this guide will navigate you through Veeva’s key process areas; providing you with a summary of each area, links to relevant quality records (policies/procedures/etc), and much more.
Please note that any links within this website that refer to Veeva’s internal records will fail to work outside of an audit scenario.
For any queries please reach out to your Veeva audit contact or email at audits@veeva.com.
Navigating the Auditor’s Guide
Using the navigation/tabs located on the left side of the page will guide you through key areas of interest. Submenus will provide you with more detail for each key area.
The navigation/tabs at the top of the page will guide you to other areas of interest, including “Veeva’s Audit Overview”, “Veeva’s Product Help Pages”, and Veeva’s “Document List”.
The following clickable image indicates that an SME video is available:
Veeva ComplianceDocs Overview
The Veeva Compliance Docs repository is designed to provide customers, partners, and Veeva staff with access to a set of customer-facing documents.
Auditors are provided with enhanced permissions and can view additional documentation for a set period of time.
As an Auditor you will receive access to the following areas:
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Validation Packages
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Operational Reports - Availability, Performance, DR and Penetration Test Reports
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Informational Documents - Whitepapers, Articles, ISO/SOC certificates and reports, Regulatory Assessments, etc.
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Common Audit Requests / Documents - Supplier Assessments, Audit Plans, Management Review, etc.
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SME Video Presentations - Development/SQA/CSV/Technical Operations/Product Support/Security
Key process domains are listed within the sidebar to the left. Each page will guide you to the applicable documentation available to you within the reading room that supports that process area.
Where to start?
You will receive your ComplianceDocs credentials via email or will have an account provisioned via cross-domain.
Once you’ve logged in, to familiarise yourself with the environment, the following whitepaper/overview is suggested: Veeva Compliance Docs Overview
Instructional videos are also available: Instructional videos