Technical Operations

Where to start: Technical Operations Overview

Where to start: IT Infrastructure Controls - AWS

Record Type	Document
Policy	Capacity and Availability Management Policy
Procedure	Technical Operations Procedure
Work Instruction	Production Infrastructure Management WI Production System Monitoring (AWS) WI AWS Console Management WI Escrow Deposit WI Trust Site Update WI SLA Calculation WI IT Asset Management WI WorkStation Build WI IT System Development Model WI

Veeva is a company devoted to providing multi-tenant, software-as-a-service (SaaS) solutions to clients in the life sciences sector. These documents describe the operations, maintenance, and monitoring activities performed by Veeva and its vendors to ensure that its applications are maintained in a state of control.

The Technical Operations group (or TechOps) is Veeva dedicated staff that manages and maintains production environments, including capacity, continuity and availability management.

SLA Commitments

Veeva produces quarterly availability and performance reports.

These are available to customers within ComplianceDocs:

Availability Reports

Performance reports

The Veeva Trust Site

Veeva has a public-facing Trust Site that offers the most up to date information on Veeva Systems’ service status.

Business Continuity / Disaster Recovery

For details on Veeva’s Business Continuity / Disaster Recovery processes, please see Business Continuity / Disaster Recovery

Knowledge Articles

GxP Backup Requirements

Data Center Locations