Veeva provides technical support for the system at no additional cost as part of the license subscription fee.
Technical Support provides 24x7x365 coverage for critical issues encountered with Veeva products. There is no limit to the specific number of support cases you can file.
Veeva’s Product Support Centres operate a follow the sun methodology, with teams based in the USA, EU and Asia.
The Product Support Portal provides customer admins with the ability to submit tickets for any issues/troubleshooting regarding their application.
A knowledge base is also available, providing customers with articles outlining commonly asked questions or issues.
Veeva’s Global Support Policy is available here.