Veeva eCOA enables sponsors and sites to securely capture and manage survey responses according to the study’s scheduled protocol. Sponsors can create and manage collections, share them with their sites, and access reported outcomes data.

  • Sponsor and site users’ access eCOA from the sponsor’s eCOA Vault. Sites can create and manage participants, triggering surveys for them on the study.
  • Participants receive surveys via the MyVeeva for Patients mobile and web applications and complete them electronically. The entered data is then available to the site and sponsor (de-identified).

Where to Start: System Overview for Veeva eCOA

Sites & Patients Validation Packages: Sites & Patients Validation Packages


The following tables outline Veeva’s processes specific to eCOA services:

eCOA Services Processes

For more information on Veeva’s Services, please see Veeva Services

Record Type Document
Procedure eCOA Project Implementation Procedure (PS-01151)
Work Instruction eCOA Change Management Work Instruction (PS-01158)
eCOA Project Initiation Work Instruction (PS-01155)
eCOA Device Provisioning Work Instruction (PS-01249)
eCOA Manual Data Change Request Work Instruction (PS-01035)
eCOA Project Verification Work Instruction (PS-01154)
eCOA Study Conduct Work Instruction (PS-01156)
eCOA Study Design Work Instruction (PS-01153)
eCOA Translation & Licensing Work Instruction (PS-01157)