Veeva ePRO (electronic Patient Reported Outcomes) captures questionnaire responses directly from clinical trial patients using an app or webpage.

Sponsors manage the ePROs through their own interface, and a central library allows them to reuse ePROs across all their studies.

Sites have a simple access point to manage their participants and can review ePRO data and adherence.

Patients complete the ePRO using MyVeeva for Patients (native application or web), where they can also access other activities like consent or virtual visits. Once complete, the data flows back into the sponsor’s environment.

Where to Start: System Overview for Digital Trials Platform

ePRO Validation Packages: Digital Trials Platform Validation Packages


The following tables outline Veeva’s processes specific to ePRO services:

ePRO Services Processes

For more information on Veeva’s Services, please see Veeva Services

Record Type Document
Procedure ePRO Project Implementation Procedure (PS-01151)
Work Instruction ePRO Change Management Work Instruction (PS-01158)
ePRO Project Initiation Work Instruction (PS-01155)
ePRO Device Provisioning Work Instruction (PS-01249)
ePRO Manual Data Change Request Work Instruction (PS-01035)
ePRO Project Verification Work Instruction (PS-01154)
ePRO Study Conduct Work Instruction (PS-01156)
ePRO Study Design Work Instruction (PS-01153)
ePRO Translation & Licensing Work Instruction (PS-01157)