Veeva eCOA enables sponsors and sites to securely capture and manage survey responses according to the study’s scheduled protocol. Sponsors can create and manage collections, share them with their sites, and access reported outcomes data.

  • Sponsor and site users’ access eCOA from the sponsor’s eCOA Vault. Sites can create and manage participants, triggering surveys for them on the study.
  • Participants receive surveys via the MyVeeva for Patients mobile and web applications and complete them electronically. The entered data is then available to the site and sponsor (de-identified).

Where to Start: System Overview for Sites & Patients

Sites & Patients Validation Packages: Sites & Patients Validation Packages


The following tables outline Veeva’s processes specific to eCOA services:

eCOA Services Processes

For more information on Veeva’s Services, please see Veeva Services

Record Type Document
Procedure ePRO Project Implementation Procedure (PS-01151)
Work Instruction ePRO Change Management Work Instruction (PS-01158)
ePRO Project Initiation Work Instruction (PS-01155)
ePRO Device Provisioning Work Instruction (PS-01249)
ePRO Manual Data Change Request Work Instruction (PS-01035)
ePRO Project Verification Work Instruction (PS-01154)
ePRO Study Conduct Work Instruction (PS-01156)
ePRO Study Design Work Instruction (PS-01153)
ePRO Translation & Licensing Work Instruction (PS-01157)